Housing Search Specialist
Reports to: HCEC Program Supervisor
Department: HCEC (Housing Consumer Education Center)
The role of Housing Search Specialist will be integrated as a key component of our HCEC program. Massachusetts HCEC programs offer expert advice to clients on a wide range of housing issues including; housing search, homelessness, home-buying, foreclosure prevention, tenant and landlord rights, and other housing related issues.
The Housing Search Specialist will connect with incoming clients who express the need for assistance in finding new housing by;
Meeting with clients via telephone, intake forms, or in person to assess their housing needs.
Maintaining accurate client information to ensure the housing search listing provided is aligned with client need.
Researching local market price trends to support home affordability and positive landlord/tenant relationships.
Effectively develop community connections with landlords & property management companies to stay abreast of new availability.
Supporting clients with a personalized list of potential units to contact, including price, address, monthly rent and utilities, and contact information within a pre-determined time frame.
Assisting all NHS offices with housing search requests.
Working as a team with other staff in HCEC department on other HCEC related initiatives.
Other Duties: Please note this job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Job Requirements & Skills:
Customer Service Knowledge
Ability to maintain client files & confidentiality
Effective written and verbal communication
Experience fostering cooperative working relationships with outside entities and other staff departments
Ability to create and maintain relationships with a network of landlords and property managers
Knowledge of local real estate trends
Ability to use standard office equipment (computer, phone, hands free headset) to perform searches
Ability to compile information into reporting for clients and for organizational data tracking
Bi-lingual skills are preferred for this role, as we serve a diverse community with many language needs
Experience and Education:
Associates Degree or equivalent combination of education/ experience in housing administration and/or human services.
PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to reach with hands and arms. The employee frequently is required to stand, walk, climb stairs, use hands to finger, handle, or feel, and move without restriction. The employee is often required to sit. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, color vision, and ability to adjust focus.