Inspection Specialist - Rental Assistance

Job Title:

Inspection Specialist - Rental Assistance

Job Description:

MISSION
Health and well-being start with having a safe and affordable home in a stable and opportunity-rich community. We promote these conditions by developing housing, by providing housing resources and education in collaboration with our partners in the public and private sectors.

SUMMARY
The Inspection Specialist schedules dwelling unit inspections, processes reports of completed inspections and assists staff, client and property owners to support the efficient operation of the HQS inspection program. Provides clerical support to Inspection Supervisor and Leased Housing Department.

ESSENTIAL DUTIES AND RESPONSIBILITIES
• Schedules initial, annual and all special inspections for dwelling units leased or proposed for lease under the housing voucher program. Ensures that each assigned inspector has a full and manageable inspection schedule every day.
• Reviews completed inspection reports for accuracy and completeness. Obtains information required to correct or complete each report in time to complete processing within the required time frame.
• Processes reports of completed inspections by mailing information on the results of the inspection to each property owner within 24 hours of the inspection.
• Accurately enters inspection data in program software including annual inspection dates, subsidies withheld and contracts to be terminated. Is accountable for the accuracy of electronic records of HQS inspections.
• Maintains accurate and complete files on completed inspections, daily assignments, inspector notes, photographic records and communications with property owners and clients.
• Schedules and maintains a record of quality control inspections conducted by inspection supervisors.
• Generates reports on HQS inspections.
• Maintains confidentiality of participant files and internal agency information.
• Provides prompt, informative and courteous customer service to property owners and clients responding to inquiries and requests. Uses initiative to identify instances when owners, clients and staff should be alerted to developments.
• Completes other tasks as assigned.

Other Duties: Please note this job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Job Requirements & Skills:

INTERACTIONS
The Inspection Specialist has daily telephone interaction with owners of residential properties and families assisted through the housing voucher program. The Inspection Specialist works closely with the Housing Inspectors and with the Inspection Supervisor.

QUALIFICATIONS AND CERTIFICATIONS
• Candidate must have a high school diploma and either a grade point average or a work history with good references to document ability to produce accurate work on a timely basis.
• Experience with electronic data entry and demonstrated facility with standard computer programs including Word and Excel.
• Ability to communicate clearly, orally and in writing.
• Customer service skills including ability to display professional courtesy and an effort to assist in the resolution of program related questions.
• Candidate must acquire a thorough knowledge and understanding of HQS procedures and develop a facility in the use of its MRI software. The position also requires knowledge of the state and federal regulations governing scheduling and completing unit inspections and enforcing HUD’s Housing Quality Standards.
• Excellent typing skills
• Obtain Nan McKay HQS Certification or equivalent within one year of employment.

EQUAL EMPLOYMENT OPPORTUNITY POLICY
NeighborWorks Housing Solutions is proud to be an equal opportunity workplace and is an affirmative action employer. At NeighborWorks Housing Solutions we provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. We celebrate diversity and are committed to creating an inclusive environment for all employees. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Job Type:

Full Time

Location: