Program Representative-Mass Rental Voucher Program

Job Title:

Program Representative-Mass Rental Voucher Program

Job Description:

MISSION
Health and well-being start with having a safe and affordable home in a stable and opportunity-rich community. We promote these conditions by developing housing, by providing housing resources and education in collaboration with our partners in the public and private sectors.

SUMMARY
NeighborWorks Housing Solutions, NHS, is a leading non-profit organization dedicated to connecting individuals and families to safe, decent, affordable housing. The MRVP Program Representative maintains a caseload and the requisite file documentation in compliance with program regulations. This includes providing assistance to MRVP participants and property managers relative to eligibility, briefing, lease-up, and ongoing voucher administration.
NHS values teamwork, ingenuity, collaboration, mutual respect, and personal and professional development, and we are committed to creating a culture where employees feel valued. Please apply if this sounds like the job and work environment for you.
ESSENTIAL DUTIES AND RESPONSIBILITIES
路 Provide professional customer service to MRVP participants and property managers by responding promptly to inquiries, phone calls, emails, faxes, and other forms of correspondence
路 Maintain absolute confidentiality regarding work-related issues, client records and NHS information
路 Determine applicant eligibility in accordance with program regulations
路 Deliver briefings to educate eligible applicants relative to his/her respective responsibilities and obligations as a voucher holder including fair housing laws. Prepare briefing packets for mailing
路 Assist in dispute resolution aimed at stabilizing tenancies
路 Process annual or biennial recertifications as required
路 Process interim share changes upon request
路 Complete rent reasonableness determinations via affordable housing platform
路 Maintain participant files and electronic records as prescribed by EOHLC Administration plan and HUD regulations
路 Work cooperatively with members of the Leased Housing Department to ensure high quality service coordination
路 Monitor compliance by all parties and follow up on allegations of fraud, programs abuse, unreported income, collection of overpayments, and or other program violations
路 Process participant terminations for failure to comply with program regulations. This includes preparing paperwork and participating in grievance hearings
路 Support the management team鈥檚 efforts to improve customer service, minimize errors, and operate efficiently
路 Attend trainings as needed

Other Duties: Please note this job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Job Requirements & Skills:

路 Process participant terminations for failure to comply with program regulations. This includes preparing paperwork and participating in grievance hearings
路 Support the management team鈥檚 efforts to improve customer service, minimize errors, and operate efficiently
路 Attend trainings as needed

Other Duties: Please note this job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Job Type:

Full Time

Location:

Kingston