Job Title:
RAFT Case Manager - Onsite Fall River/New Bedford
Job Description:
MISSION
Health and well-being start with having a safe and affordable home in a stable and opportunity-rich community. We promote these conditions by developing housing, by providing housing resources and education in collaboration with our partners in the public and private sectors
SUMMARY
Under the direct supervision of the RAFT Supervisor Processor is responsible for administering the conducting intake and assessment to individuals and families seeking assistance at NeighborWorks Housing Solutions to maintain housing and prevent homelessness. This position requires the use of independent judgment, decision making skills and attention to detail.
ESSENTIAL DUTIES AND RESPONSIBILITIES
• Meet individually with clients in person and electronically to apply for RAFT program, check status, update documentation.
• Assist clients as needed with housing applications, resources and other supportive functions.
• Develop expert understanding of eligibility and processes for obtaining.
• Interact with clients to provide guidance in the RAFT/E2E platform and different program requirements
• Monitor system usage, error logs, and proactively identify and address issues to ensure optimal program performance.
• Build relationships with community agencies and develop partnerships
• Comply with timeframes and contractual obligations set forth by NHS and DHCD
• Perform support of the Salesforce E2E/RAFT platform, including user management, data management, and reporting.
• Meet internal NHS productivity goals.
• Participate in special projects as needed and performs other duties as assigned.
• Maintain contact with clients and update their files accordingly with accurate notes.
• Comply with all requirements of state & federal contracts and agreements.
• Maintain accurate and timely client files via our internal client management system.
• Other duties as assigned.
Please note this job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Job Requirements & Skills:
QUALIFICATIONS AND CERTIFICATIONS
• Ability to communicate effectively both verbally and in writing
• Ability to work with counterparts with varying levels of technical expertise, including clients, colleagues, and IT personnel
• Ability to effectively communicate and work with individuals from diverse backgrounds and experience
• Demonstrated ability in organizing time and prioritizing workload
• Knowledge of Microsoft Office including Word and Excel
• Ability to work remotely independently
• Valid driver’s license
• Bi-lingual highly preferred
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit; use hands to type, finger, handle, or feel; and talk or hear. The employee is occasionally required to stand; walk; reach with hands and arms; and stoop, kneel, or crouch. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision; distinguish color and ability to adjust focus.
WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. This job is primarily conducted in an office setting. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential
functions.
Requires prolonged sitting, some bending, stooping, and stretching. Requires ability to regularly lift up to 25 pounds. Requires eye-hand coordination and manual dexterity sufficient to operate a keyboard, photocopier, telephone, calculator, and other office equipment. Work is performed in an office environment.
EQUAL EMPLOYMENT OPPORTUNITY POLICY
NeighborWorks Housing Solutions is proud to be an equal opportunity workplace and is an affirmative action employer. At NeighborWorks Housing Solutions we provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. We celebrate diversity and are committed to creating an inclusive environment for all employees. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Job Type:
Full Time
Location:
Fall River