SNO Mass Mobility Specialist
In 2019, the Massachusetts Department of Housing and Community Development (DHCD) launched the Supporting Neighborhood Opportunity in Massachusetts (SNO Mass) program. SNO Mass is a housing mobility program that supports low-income families with Housing Choice Vouchers in moving to areas of higher opportunity – neighborhoods that offer strong schools, safe environments, and economic opportunities for residents. SNO Mass is designed to help reduce the barriers families often face in finding housing and moving to higher opportunity areas. SNO Mass services include mobility counseling and housing search support for households, financial assistance with security deposits and realtor fees, higher payment standards and enhanced support for landlords in qualifying areas, and post-move support for participating households.
Responsible for the successful administration of the SNO Mass program to help families with mobile vouchers access housing in areas of opportunity.
ESSENTIAL DUTIES AND RESPONSIBILITIES
• Motivational Counseling
• Leading/Delivering workshops and trainings to address housing barriers
• Landlord Support and Recruitment
• Internal Coordination of Leasing and Inspection Staff
• Provide motivational counseling to participants who are interested in using their voucher in high- opportunity communities.
• Schedule and conduct initial enrollment according to program procedures.
• Develop and support family plans with objectives, services to be provided, milestones for completion of key elements and timetables.
• Assess schooling needs of each child in the family and make attempts to refer families to an area where family needs are best met.
• Provide assistance with efforts of credit repair or rental history problems to assist family with meeting tenant screening requirements.
• Plan and conduct neighborhood/housing search tours for individuals and groups.
• Make appropriate referrals for needed services to help remove barriers to a successful opportunity move.
• Provide families with detailed information about locational options in opportunity areas.
• Conduct independent housing searches to identify units for participants.
• Communicate with property owners to explain program requirements, conduct landlord briefing, and use other methods to encourage participation in the program.
• Communicate with property owners and participants to help resolve landlord complaints.
• Assist families with needed transitions after their move, including help in locating schools, childcare, employment, social and medical services.
• Communicate and coordinate with staff from multiple departments to achieve program goals.
• Assist in staff training.
• Maintain required records of services provided.
• Collect and process paperwork as necessary for moves.
• Develop and lead workshops and trainings on topics such as credit
Other Duties: Please note this job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that re required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Job Requirements & Skills:
• 4-year degree in social work, public policy or other related fields preferred, Masters in Social Work or related field strongly desired.
• 3 years of experience in social services/case management required, with additional experience in real estate, subsidized housing programs, and fair housing preferred.
• Counseling and assessment skills.
• Familiarity with the region (e.g., transportation, school systems, amenities, services).
• Valid Massachusetts drivers’ license.
• Effective communication skills, both written and verbal.
• Proficiency in PC-based computer software.
• Support for the SNO Mass program’s mission and goals.
• Ability to lift up to 25 pounds as needed.
This position travels to meet with clients and family members outside the office in various settings such as homes, public libraries, programs, and other accessible community settings. Candidates will need access to a reliable motor vehicle for transportation.
This description reflects managements’ assignment of essential functions and responsibilities; it does not proscribe or restrict the tasks that may be assigned.