SSP Program Coordinator

Job Title:

Job Description:

MISSION
Health and well-being start with having a safe and affordable home in a stable and opportunity-rich community. We promote these conditions by developing housing, by providing housing resources and education in collaboration with our partners in the public and private sectors.

SUMMARY
The primary function of this position is to enroll Massachusetts Rental Voucher Program participants into the State Self Sufficiency program. The SSP Program Specialist, through client centered coaching, assists the SSP family in completing established goals on the Contract of Participation, helping them move toward successful SSP graduation.

ESSENTIAL DUTIES AND RESPONSIBILITIES
• Create awareness and interest in the SSP program by conducting ongoing outreach and recruitment.
• Recruit potential participants. Provide orientation, screening, intake and assessment to determine program participants.
• Create a five-year Contract of Participation with each family that reflects their goals for self-sufficiency; including education, money management, employment and training goals that meets DHCD and HUD requirements.
• Develop ongoing working relationships through client contact.
• Form strong partnerships with local service providers, ESOL/adult education programs, training programs, employers, and community colleges and certificate programs for SSP families.
• Work closely with other departments and programs in the organization to cross promote opportunities for all SSP families.
• Maintain complete and accurate records in accordance with program guidelines.
• Track the participant’s success through regular entries in DHCD SSP -Data Collection Tool.
• Supervises and participates in the preparation and maintenance of program materials, reports and records such as assessments, financial records, activity reports, and case management records.
• Attend SSP committee(s) and DHCD meetings that relate to the administration of the SSP functions.
• Help facilitate and organize scheduled peer group meetings.
• Plan or support several community events each year that promote resident engagement and learning, including workshops on relevant themes such as financial literacy and end-of-program celebrations.
• Travel to community colleges, local libraries, community meetings, and other NHS offices as required.
• Perform other similar duties as required or requested by supervisor.

Job Requirements & Skills:

Other Duties: Please note this job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

INTERACTION
Support relationships between NeighborWorks Housing Solutions and its constituent population by demonstrating courteous and cooperative behavior when interacting with clients, visitors, government agencies, and staff.

QUALIFICATIONS AND CERTIFICATIONS
• BA or BS in Social Work or related field or equivalent of three years of experience within social services field particularly working with youth.
• Valid driver’s license.
• Demonstrated experience with low-income adults; program coordination; group facilitation.
• Proficiency with Microsoft Office and Google suite.
• Demonstrated knowledge of local employment, training, and postsecondary and adult education resources; familiarity with Bristol and Plymouth counties is a plus; motivational interviewing, coaching, and/or principles of adult learning.
• Demonstrated ability to: plan, organize, and direct activities and services; to communicate effectively, both orally and in writing; establish collaborative and effective professional relationship with participants and colleagues of diverse backgrounds, including English learners; solicit, receive, and grow from feedback; manage competing priorities.
• Demonstrated characteristics: sensitivity to the needs of low-income households and culturally diverse participants along with an unwavering belief in their capacity to define and reach their personal visions; initiative and resourcefulness; interest in serving long-term with program; physical condition commensurate with program demands.
• Responsible for developing and managing the relationship with our partner MassHire as well as assisting with outreach and providing a direct connection to our staff.
• Submit weekly MassHire Referral reports to our main point of contact at MassHire.
• Assist in generating weekly referrals by implementing marketing strategies. In addition to overseeing any additional aspects of our partnership when needed.

EQUAL EMPLOYMENT OPPORTUNITY POLICY
NeighborWorks Housing Solutions is proud to be an equal opportunity workplace and is an affirmative action employer. At NeighborWorks Housing Solutions we provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. We celebrate diversity and are committed to creating an inclusive environment for all employees. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.